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Policies & Transparency

Refund & Cancellation Policy

We believe in transparency and fairness. If AstroKul doesn't meet your expectations, we will refund you โ€” no questions asked.

7-Day Hassle-Free Refund Guarantee

Request a refund within 7 days of your renewal or registration โ€” no questions asked. We deduct only a 5% fee (platform + payment gateway) and refund the balance within 5-7 business days.

1. Refund Eligibility

You are eligible for a full refund (minus the 5% fee) if:

  • Your refund request is submitted within 7 days of the subscription renewal or initial registration date.
  • You are dissatisfied with the application for any reason โ€” no justification is required.
  • Your account is a genuine user account and not flagged for abuse or policy violation.

2. Deduction โ€” 5% Platform & Gateway Fee

To cover the non-recoverable costs charged by our payment gateway and operational platform costs, a flat 5% deduction is applied to the refund amount. The remaining 95% of the original subscription amount will be returned to you.

Example:

If you paid โ‚น999 for a plan, your refund will be โ‚น999 ร— 95% = โ‚น949.05.
The 5% deduction (โ‚น49.95) covers the payment gateway fee and platform processing cost.


3. How to Request a Refund

To initiate a refund, please email us from your registered email address:

๐Ÿ“ง Email: help.astrokul@gmail.com
๐Ÿ“‹ Subject: Refund Request โ€” [Your Name] โ€” [Transaction ID]

Please include your registered email address, transaction or order ID, and the date of purchase. Our billing team will process your request within 1-2 business days of receipt.


4. Refund Processing Time

Once your refund is approved, the amount will be credited back to the original payment method used at checkout โ€” credit/debit card, UPI, net banking, or wallet.

1-2
Business Days
Approval from our team
5-7
Business Days
Bank processing & credit

5. Non-Refundable Situations

Refunds are not applicable in the following cases:

  • The refund request is submitted more than 7 days after the payment date.
  • Renewal subscriptions where the next billing cycle has already commenced and more than 7 days have passed.
  • Accounts found to be misusing the platform, violating terms of service, or involved in fraudulent activity.

6. Subscription Cancellation

You can cancel your subscription at any time through your Profile & Settings dashboard. Upon cancellation, your access remains active until the end of your current billing period. No further automatic charges will occur after cancellation. Cancellation does not automatically entitle you to a refund unless it falls within the 7-day eligibility window above.

Last updated: July 2026  |  Privacy Policy  |  Terms of Service

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